Refund Policy

Last Updated: September 1, 2026

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all first-time purchases. If the Software does not work as described, you may request a full refund within 7 days of your initial purchase date.

This policy applies to first-time subscribers only. Renewal payments are non-refundable once the renewal period has started.

我们对所有首次购买提供7天无理由退款保证。如果软件与描述不符，您可以在首次购买之日起7天内申请全额退款。

此政策仅适用于首次订阅用户。续费支付在续费周期开始后不可退款。

Eligibility Requirements

To qualify for a refund, all of the following conditions must be met:

  • Request submitted within 7 days of first purchase
  • The Software has been properly installed on a supported platform
  • You have contacted technical support and allowed us to attempt to resolve any issues
  • The license has not been suspended for Terms of Service violations

申请退款需满足以下所有条件：

  • 在首次购买后7天内提交申请
  • 软件已在支持的平台上正确安装
  • 您已联系技术支持并允许我们尝试解决问题
  • 授权未因违反服务条款而被暂停

Non-Refundable Situations

Refunds will not be granted in the following circumstances:

  • Trading losses - the Software is a tool; trading outcomes are not grounds for refund
  • Failure to read system requirements before purchase
  • Requests made after the 7-day window
  • License suspension due to violation of Terms
  • Unauthorized sharing of the Software resulting in license termination
  • Renewal or subscription extension payments
  • Change of mind after extensive use (determined by usage logs)

以下情况不予退款：

  • 交易亏损 - 软件是工具，交易结果不构成退款理由
  • 购买前未阅读系统要求
  • 超过7天期限后提出的申请
  • 因违反条款导致授权被暂停
  • 未经授权分享软件导致授权终止
  • 续费或延长订阅的付款
  • 大量使用后改变主意（根据使用日志判断）

How to Request a Refund

To request a refund, follow these steps:

  1. Contact our support team via QQ or WhatsApp
  2. Provide your order ID and registered email
  3. Briefly describe the issue you encountered
  4. Allow up to 24 hours for technical support to attempt resolution
  5. If unresolved, we will process your refund within 3-5 business days

Refunds are processed to the original payment method through Paddle. Depending on your bank, it may take 5-10 additional business days to appear on your statement.

申请退款请按以下步骤操作：

  1. 通过QQ或WhatsApp联系我们的客服
  2. 提供您的订单号和注册邮箱
  3. 简要描述遇到的问题
  4. 给技术支持最多24小时尝试解决问题
  5. 如问题未解决，我们将在3-5个工作日内处理退款

退款通过Paddle退回原支付方式。根据您的银行，可能需要额外5-10个工作日才能到账。

Cancellation vs. Refund

Cancellation stops future billing. You keep access until the end of your current billing period.

Refund returns your payment and immediately terminates your license.

If you simply want to stop future charges, cancel your subscription in your Paddle account. You do not need a refund.

取消停止未来扣款。您可以继续使用到当前计费周期结束。

退款退还您的付款并立即终止授权。

如果您只是想停止未来扣款，请在Paddle账户中取消订阅即可，无需申请退款。

Chargebacks

Initiating a chargeback without first contacting our support team is a violation of these Terms. We will contest all chargebacks and provide Paddle with usage logs, license activation records, and support communication history as evidence.

Users who file fraudulent chargebacks will have their licenses permanently terminated and may be banned from future purchases.

未先联系客服而直接发起银行拒付（chargeback）违反本政策。我们将对所有拒付提出异议，并向Paddle提供使用日志、授权激活记录和客服沟通记录作为证据。

发起欺诈性拒付的用户将被永久终止授权，并可能被禁止未来购买。

Contact for Refunds

To request a refund, contact:

  • QQ: 791350237
  • WhatsApp: +86 176 1283 6068

Please include "Refund Request" in your message for faster processing.

申请退款请联系：

  • QQ：791350237
  • WhatsApp：+86 176 1283 6068

请在消息中注明"退款申请"以便更快处理。